Monday, May 22, 2006

Dangerous Package

I've mentioned this before, but I never realized how serious the issue of tamper-proof packaging has become. First, pissing off paying customers to thwart the handful of thieves cannot be good for the bottom line. Second, how long (if it already hasn't happened) before some hot-shot lawyer decides to sue on behalf of someone who suffers permanent, irreversible tendon or nerve damage in their hand while trying to break into a product they bought and paid for? Third, if you talk to anyone in retail, they will tell you that the vast majority of "shrinkage" is going out the back door, not the front. All the tamper-proof packaging in the world does nothing to stop merchandise from going directly from the tail of the truck to the trunk of an employee's car. Fourth, the best defense against pilferage is a group of employees that give a shit, which means managers that give a shit about the employees.


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